FAQ's

 Do you offer shipping or local pickup?

Yes! We offer both shipping and local pickup. Here's how it works:

Processing Time

Orders are processed within 2–4 business days. You'll receive a confirmation email when your order is placed and another with tracking info once it ships. Please note: We do not ship on weekends or holidays.

Shipping

• Standard Shipping (3–7 business days): Rates calculated at checkout

• We ship using eco-conscious packaging that's recyclable, compostable, or reused whenever possible.

Local Pickup (Fort Collins)

• Free pickup at Cedar & Sage Mercantile, 402 W Mountain Ave, Fort Collins, CO

• Pickup hours: Tuesday-Saturday 10 am-6 pm, Sunday 11 am-4 pm

• We'll email or text you when your order is ready for pickup

 

What are sustainable home goods/products?

Sustainable home goods are everyday items—like lotion, shampoo, laundry soap, or storage bags—that are made with the planet in mind. Think plastic-free, ethically made, refillable, and thoughtfully packaged. We carry waste-free alternatives to many of your household and personal care essentials, helping you reduce your environmental impact one product at a time.

 

Why should I purchase sustainable goods/products?

Because your choices matter. Every time you choose a sustainable product, you're helping keep plastic out of landfills, oceans, and natural spaces. One person can save pounds of waste each year just by swapping a few daily essentials. Want proof? Take a peek in your trash—chances are, there's something in there that could've been avoided with a low-waste alternative.

 

Can I refill my containers? Can I bring my own jars?

Absolutely! Most of our bulk products are sold by weight, and we encourage you to bring your own clean containers—any shape or size. Reuse what you have, skip the waste, and refill as often as you like.

 

What if my order arrives damaged or incorrect?

If an item arrives damaged or incorrect, email us at info@cedarsagemercantile.com within 7 days of delivery. Include your order number and a photo so we can make it right quickly.

 

What is your refund policy?

We want you to love your sustainable swaps! If you're not satisfied with your purchase, contact us within 14 days of pickup/delivery. Unopened products in original condition can be returned for store credit. Custom or bulk refill items are final sale.

 

Do you carry [specific brand or product]?

We're always adding new sustainable brands to our collection. If you're looking for something specific, email us at info@cedarsagemercantile.com or ask during pickup. We love product recommendations from our community!

 

Are your products safe for sensitive skin?

Many of our personal care products are formulated for sensitive skin and are free from harsh chemicals, synthetic fragrances, and common irritants. Check individual product descriptions for ingredient lists, and feel free to ask our team for recommendations.

 

Do you offer wholesale or bulk pricing?

We offer select products in bulk quantities at our refill bar. For larger wholesale inquiries for businesses or organizations, email us at info@cedarsagemercantile.com to discuss options.

 

What makes Cedar & Sage different from other eco-stores?

We're locally owned, community-focused, and specialize in curating trusted, sustainable brands all in one place. Plus, our Fort Collins location lets you see, smell, and feel products before taking them home—no guessing, no waste, just the right sustainable swap for your lifestyle.