FAQ's

 

What are sustainable home goods/products?

Sustainable home goods are everyday items—like lotion, shampoo, laundry soap, or storage bags—that are made with the planet in mind. Think plastic-free, ethically made, refillable, and thoughtfully packaged. We carry waste-free alternatives to many of your household and personal care essentials, helping you reduce your environmental impact one product at a time.

Why should I purchase sustainable goods/products?

Because your choices matter. Every time you choose a sustainable product, you're helping keep plastic out of landfills, oceans, and natural spaces. One person can save pounds of waste each year just by swapping a few daily essentials. Want proof? Take a peek in your trash—chances are, there’s something in there that could’ve been avoided with a low-waste alternative.

 

Can I refill my jars after I use the product? Can I bring my own containers?

Absolutely! Most of our bulk products are sold by weight, and we encourage you to bring your own clean containers—any shape or size. Reuse what you have, skip the waste, and refill as often as you like.

 

Do you offer delivery or shipping?

Yes! We offer both shipping and local pickup. Here’s how it works:

Processing Time

Orders are processed within 2–4 business days. You’ll receive a confirmation email when your order is placed and another with tracking info once it ships.
Please note: We do not ship on weekends or holidays.

Shipping

• Standard Shipping (3–7 business days): Rates calculated at checkout

• Local Pickup: Free and available at our Fort Collins shop during business hours

• We ship using eco-conscious packaging that’s recyclable, compostable, or reused whenever possible.

Local Pickup Info

Cedar & Sage Mercantile
402 W Mountain Ave, Fort Collins, CO
Pickup hours: See store hours
We’ll email or text you when your order is ready for pickup.

Issues or Damages

If there’s a delay or issue with your order, reach out—we’re here to help. If an item arrives damaged or incorrect, email us at info@cedarsagemercantile.com within 7 days of delivery. Be sure to include your order number and a photo so we can make it right.